Support
Need help with GUNFERNO?
Send questions about the app, account problems, online battle issues, bug reports, and feature requests to [email protected].
Before you write
Include these details for a faster answer.
GUNFERNO starts with a guest account and no sign-up. To find your account we need your nickname and the account ID you can copy from Settings → Account in the app.
- Account or login problems
- Your nickname, the account ID from Settings → Account, the linked provider if you linked one (for example Google), and when the problem started.
- Online battle problems
- Match time, opponent nickname, and the symptom (disconnect, mismatched outcome, result not recorded). A screenshot of the result screen helps.
- Currency, upgrade, or rank problems
- Your Glodesil balance before and after, the machine and stat you upgraded, the season and tier, and a screenshot.
- App errors or bugs
- Device model, OS version, app version, the affected screen, and steps to reproduce.
- Reporting unfair play
- Opponent nickname, match time, the suspected behavior (cheating, macros, deliberate disconnects), and any evidence. Reports are reviewed and handled under the terms of service.
- Feature requests and feedback
- Ideas about machines, weapons, battle modes, and season operation are always welcome.
Handling
Requests are answered in order after review.
General questions are answered as quickly as possible. Account and data deletion requests are completed within 7 business days after identity verification. Urgent problems such as online battle outages are checked first.
- Support email
- [email protected]
- Privacy questions
- [email protected]
Documents
Account, privacy, and terms in one place.
The documents people look for most often.
- Account and data deletion
- How to delete your account and game data in the app
- Privacy policy
- What we process, why, and for how long
- Terms of service
- Conditions for using GUNFERNO, including the game service rules
- About the app
- Official GUNFERNO page